We are committed to providing prompt and effective resolution of customer grievances. If you are not satisfied with our services, you may escalate your concern through the following levels.
If the customer is not satisfied with the response received from the Customer Care Team, the matter may be escalated to:
| Name | Mr. Sunil Pal |
|---|---|
| gro@growmoneycapital.in | |
| Mobile | 9311210198 |
| Address | A-5, Sector-3, Noida - 201301, Uttar Pradesh, India |
If the customer is not satisfied with the response at Level 1, the complaint may be escalated to:
| Name | Mr. Saurav Saini |
|---|---|
| pno@growmoneycapital.in | |
| Mobile | 9310672031 |
| Address | A-5, Sector-3, Noida - 201301, Uttar Pradesh, India |
If your grievance remains unresolved for more than 30 days, or you are not satisfied with the resolution provided by the Company, you may approach the Reserve Bank of India through the details below.
| Office |
Reserve Bank of India Centralized Receipt and Processing Centre 4th Floor, Sector-17, Chandigarh - 160017 |
|---|---|
| RBI CMS Portal | https://cms.rbi.org.in/ |