OUR MECHANISM
We are committed to providing prompt and effective resolution of customer grievances. If you are not satisfied with our services, you may escalate your concern through the following levels.
To register your Complaint, Query or Request, you may:
Unresolved or Not Satisfied with LEVEL 01? File with GRO within 10 working days from the date of resolution provided
Unresolved or Not Satisfied with LEVEL 02? File with PNO within 10 working days from the date of resolution provided
Government Of India
If your grievance remains unresolved for more than 30 days, or you are not satisfied with the resolution provided by the Company, you may approach the Reserve Bank of India through the process below.
DIRECT CONTACT DETAILS & LINKS
Here are the official names, phone numbers, email link, and office addresses for all 4 levels.
Support Desk
Grievance Redressal Officer
Compose EmailPrincipal Nodal Officer
Compose Email
Government Of India
CENTRALIZED RECEIPT AND PROCESSING CENTER
Before approaching the Reserve Bank Integrated Ombudsman (RBIO), you must first raise the complaint with your bank. You can approach RBIO under any of these 3 conditions.
If you have not received any response within 30 calendar days of lodging the complaint with Grow Money Capital.
If you are not satisfied with the resolution or response provided by the Principal Nodal Office.
If the bank has completely or partially rejected your complaint at Level 1, 2, or 3.
* Note: The complaint to the Ombudsman must be made within 1 year from the date of receiving the bank's decision or 1 year and 30 days if no reply was received.