Financial Literacy

Short guides to help you borrow smarter.

Credit Basics

Understanding your credit score

What CIBIL/credit scores mean, how they're calculated, and what factors improve or hurt them.

Choosing a Loan

How to pick the right loan product

Secured vs unsecured, short vs long tenure, fixed vs floating — making the trade-offs explicit.

Safety

Recognising illegal lending apps

Red flags for unauthorised lending apps, how to verify a lender and what to do if scammed.

Repayment

What happens if you miss an EMI

Understand the overdue stages—SMA-0, SMA-1, SMA-2 and NPA—and learn how delayed repayments can affect your credit history and future borrowing.

Personal Finance

How much EMI can you afford?

Follow the 40% rule and understand why your total monthly EMIs across all loans should generally stay within 40% of your net monthly income.

For Businesses

Building business credit history

Learn why your CIBIL Rank matters, how to establish a strong business credit profile, and how it helps your business access formal banking and larger credit facilities.

Consumer Awareness

Understanding UPI Related Frauds & How to Protect Yourself

Digitization in India has made financial transactions faster and more convenient through UPI (Unified Payments Interface). While UPI enables instant money transfers, it has also increased the risk of online frauds, phishing scams, and fake loan repayment requests. Staying informed is the first step toward protecting yourself.

What is UPI Fraud?

UPI fraud refers to unauthorized or deceptive activities carried out through UPI-based digital payment systems. Fraudsters use various techniques to steal money or sensitive banking information from unsuspecting users.

Phishing: Fake emails, SMS, or calls requesting UPI PINs, OTPs, or passwords.
Malware: Malicious software that steals banking credentials or financial information.
Money Mule: Fraudsters use innocent individuals' bank accounts to transfer illegal funds.
SIM Cloning: Duplicating a SIM card to gain unauthorized access to banking services.
Vishing: Fraudsters posing as bank or company representatives over phone calls.

Common UPI Loan Repayment Scams

Fraudsters may pretend to represent the Company and ask customers to make loan repayments through unauthorized UPI methods.

Fake Payment Links: Fraudulent messages directing customers to fake payment pages.
QR Code Scams: Fake QR codes that redirect payments to fraudsters' accounts.
Fake Loan Apps: Applications designed to imitate genuine loan providers.
Money Request Fraud: Fraudsters send payment requests that debit your account when accepted.

How to Prevent UPI Fraud

Never share your UPI PIN, OTP, passwords, or banking credentials with anyone.
Use only official channels such as the Company's website, mobile application, registered email, or customer care numbers.
Secure your device by avoiding public Wi-Fi while performing financial transactions.
Monitor your bank account regularly through SMS alerts and account statements.
Verify every request before making any payment or sharing personal information.

Safe Loan Repayment Guidelines

Contact the Company directly using its official website or customer support to verify payment requests.
Do not click unknown payment links or scan QR codes received through SMS, WhatsApp, or email.
Always verify the sender's email domain or website before making any payment.
Never install applications suggested by unknown callers.
Only make repayments using the Company's official payment channels.

If You Become a Victim of UPI Fraud

Immediately inform the Company about the fraudulent transaction.
Notify your UPI application or payment service provider (Google Pay, PhonePe, BHIM, Paytm, etc.).
Report the incident on the National Cyber Crime Portal:
Website: cybercrime.gov.in
Helpline: 1930
Report suspicious communication on the DoT Chakshu Platform:
https://sancharsaathi.gov.in/sfc/
Raise a complaint through the NPCI UPI Dispute Redressal Mechanism with your transaction ID, UPI ID, amount, bank details, and transaction date.

Stay Alert. Stay Secure.

UPI is a safe and powerful payment system when used responsibly. Always verify before you trust, avoid sharing confidential information, and use only official payment channels for loan repayments.